Terms & Conditions

The PlayAt Mobile Application is an internet based Ground Booking portal owned and operated by Turpy Mobile Apps Private Limited (Turpy), a company incorporated under the laws of India, with its registered office at Flat no:401, Plot No 13, Sri Surya Rama Residency, Ayyappa Society, Madhapur, Hyderabad 500081

Through the Mobile app, Turpy shall provide you ("User") entertainment-related information, pricing, availability and reservations for ground bookings across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, This Service may be availed by the User.

This User Agreement ("Agreement") sets out the terms and conditions on which Turpy shall provide the Services to the User through the Mobile App. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by Turpy from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

Use of the Mobile App is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Mobile App from time to time. For the removal of doubts, it is clarified that use of the Mobile App by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User

Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

Modification of Terms

Turpy reserves the right to change the terms, conditions and notices under which the Services are offered through the Mobile App, including but not limited to the charges for the Services provided through the Mobile App. The User shall be responsible for regularly reviewing these terms and conditions.


Turpy respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our App.

In general, you can mail us playat@turpymobileapps.com, without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze this data for trends and statistics, but the individual user remains anonymous.

There are times when we may collect personal information from you such as name, physical address or telephone number. It is our intent to inform you before we do that and to tell you what we intend to do with the information. Generally, you will have the option not to provide the information, and in the future you will be able to "opt out" of certain uses of the information. If you choose not to provide the information we request, you can still look at the Mobile App, but you may be unable to access certain options, offers and services.

Turpy will not sell, trade or disclose to third parties any information derived from the registration for, or use of, any online service (including names and addresses) without the consent of the user or customer (except as required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to the user or others). Turpywill allow suppliers to access the information for purposes of confirming your registration and providing you with benefits you are entitled to.

Turpy will take appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Turpy will continue to enhance our security procedures as new technology becomes available.

If our privacy policy changes in the future, it will be posted here and a new effective date will be shown. You should access our privacy policy regularly to ensure you understand our current policies. Please reference the privacy policy in your subject line. Turpy will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.

Privacy Policy updated as on 21st Aug, 2016.

Grievance officer of the Company is Ms. Radhika & her email address is playat@turpymobileapps.com

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of Turpy in respect of the Mobile App, The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

Any customer grievances can be reported to the Grievance Officer specifically dedicated to address all customer concerns. You may contact the Grievance Officer at playat@turpymobileapps.com

Limit User

The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Mobile App is not for commercial use but is specifically meant for personal use only.

The User further agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Mobile App Limited reproduction and copying of the content of the Mobile App is permitted provided that the Turpy’s name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Mobile App is not permitted.

Disclaimer of Warranties/Limitation of liability

Turpy has endeavored to ensure that all the information on the Mobile App is correct, but Turpy neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Turpy makes no warranty, express or implied, concerning the Mobile App and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

Since Turpy acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall Turpy be liable for the services provided by the service provider.

Although Turpy makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the Mobile App is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, Turpy is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by

Turpy does not endorse any advertiser on its Mobile App in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

In no event shall Turpy be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Mobile App.

Neither shall Turpy be responsible for the delay or inability to use the Mobile App or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Mobile App, or otherwise arising out of the use of the Mobile App, whether based on contract, tort, negligence, strict liability or otherwise. further, Turpy shall not be held responsible for non-availability of the mobile app during periodic maintenance operations or any unplanned suspension of access to the mobile app that may occur due to technical reasons or for any reason beyond Turpy’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Mobile App is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.the maximum liability on part of Turpy arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

Termination/Access restriction

Turpy reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

Fees payment

Turpy reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the Turpy Services. Turpy further reserves the right to alter any and all fees from time to time, without notice.

By the use of any of the payment method/s available on the Website/Mobile app by You, Turpy shall not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to any of the following:

  1. Lack of authorization for any transaction/s; or
  2. Exceeding the preset limit mutually agreed by You and any bank/s; or
  3. Any payment issues arising out of the transaction; or
  4. Decline of transaction for any other reason/s.

The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Turpy Services.


Without prejudice to the other remedies available to Turpy under this agreement, the TOS or under applicable law, Turpy may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the Mobile App if:
(a) the user is in breach of this agreement, the tos and/or the documents it incorporates by reference;
(b) Turpy is unable to verify or authenticate any information provided by the user; or
(c) Turpy believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the Mobile App and/or Turpy

Turpy may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user may not register or attempt to register with Turpy or use the Mobile App in any manner whatsoever until such time that the user is reinstated by Turpy. Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Turpy reserves the right to recover any amounts due and owing by the user to Turpy and/or the service provider and to take strict legal action as Turpy deems necessary.

Intellectual Property rights

Turpy may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by Turpy and shall not copy, transmit or create derivative works of such material without express authorization from Turpy.

The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Mobile App that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

Termination of agreement and Services

Either the User or Turpy may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

The User agrees that Turpy may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.

This Agreement may be terminated by either the User or Turpy through a written notice to the other. Turpy shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify Turpy of such discontinuance.

Upon termination of the Service, User's right to use the Services and software shall immediately cease. The User shall have no right and Turpy shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Mobile App may not be retrieved later.

Governing law

This agreement and each TOS shall be governed by and constructed in accordance with the laws of india without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Hyderabad.

Purchase Policy

  1. Email confirmation:Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at ground to an authorized person


Occasionally, the grounds are canceled or postponed by the Owner in case of any weather conditions. Should this occur, we will attempt to contact you and refund the amount as per the policy of the Ground Owner.

  1. Less than 1 Day of the booking date: 100 % Cancellation Charges
  2. Between 1 Day to 2 Days of the booking date: 50 % Cancellation Charges
  3. Between 2 Days to 5 Days of the booking date: 20 % Cancellation Charges
  4. Between 5 to 30 days of booking date: 10 % Cancellation Charges


If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Buyer beware

Read Through our Terms and Conditions Carefully. Accepting the Terms and conditions while booking a ground/court/session makes it a valid contract between you and us.

Booking Id's generated only through Mobile App shall be considered by us as a valid Booking Id.

Ensure the personal details entered including the card details are accurate. Booking Id's once generated cannot be cancelled/refunded/exchanged.

Ensure the Booking Id's are kept safe and always in your or such person's possession who is considered as your authorized/rightful holder of the same. Anybody in possession of the Booking Id shall be entitled to get the same exchanged for a valid Ticket without further security checks on the title of such holder.

Ensure that the Booking Id's are not compromised or resold.

Do not entertain any person who sells Booking Id's generated by us. If you come across any person undertaking such activity, immediately report the same to the local police station and to us at playat@turpymobileapps.com.

We never charge a Ground/Court/Session at a price higher than the price mentioned in our Mobile App.

We will never ask for your Personal Identification Number (PIN) details over the phone or through any means except through the transaction page on the Mobile App when you book online.

Do not encourage any persons posing as our authorized representative/agent trying to book you special offer voucher/gift vouchers/physically printed booking id's/voucher ecodes etc. Report the same immediately to us at playat@turpymobileapps.com

Booking Id's generated by us entitles the holder to exchange it for a valid booking. The same does not constitute a valid Booking in itself. We will never sell you Booking Id's as Bookings.

Booking Id's generated entitled the holder thereof to a valid booking. It is your responsibility to ensure that the holder is the rightful holder of the same. Do not compromise or misuse the Booking ID's.